Welcome to the jmichaels.ca website (the "Site") operated by jmichaels ("jmichaels"). At jmichaels we value our customers and respect your privacy. jmichaels recognizes that it must maintain and use your personal information responsibly. We have created this privacy policy (the "Policy") to demonstrate our firm commitment to your privacy and security, and to advise you about the uses we may make of personal information collected during your visit to our Site. jmichaels will not collect, use or disclose your personal information other than in compliance with this Policy.
By accessing this Site, you hereby agree to all of the terms and conditions of this Policy and consent to the collection, use and disclosure of your personal information as described in this Policy. You are responsible to ensure that your access to this website and material available on or through it is legal in each jurisdiction in or through which you access or view the Site or such material.
The terms "we", "us", and "our" used in the Policy refer, collectively, to jmichaels and its affiliates, divisions, successors and assigns and their respective employees, mandataries and agents (collectively, "jmichaels Affiliates").
OUR PRIVACY POLICY
What information is collected on the Site?
How is my personal information used?
To whom may my personal information be disclosed?
How do I exercise my choices about receiving promotional communications?
What are "cookies" and how does jmichaels use cookies on the Site?
How can I access or change my personal information or withdraw my consent, or make inquiries or complaints in relation to this Policy and jmichaels's privacy practices?
How long is my personal information retained?
How secure is my personal information?
Privacy Policy changes.
Other Terms.
WHAT INFORMATION IS COLLECTED ON THE SITE
Every time you visit the Site, the following information is automatically obtained and compiled: your internet protocol (IP) address and the domain name registry information associated with that IP address; identification of your internet browser, operating system and hardware platform you are using; the date and time of your visit; the name and address (URL) of the web page you viewed immediately prior to accessing the Site; your entire query (if any) that was entered into a search engine which led you to the Site; and any other "click stream" data. This information is stored in our log files. Occasionally, if your browser is not configured to prevent disclosure of such information, the following information may also be revealed: your name, e-mail address, home and work addresses, telephone and fax numbers and any plain text commentary. Additionally, the complete record of your actions at the Site, including all pages visited, time spent at each page, the information sent or received and the names of all files uploaded or downloaded is collected. This tracking information may be compiled by us in the aggregate and made available to third parties primarily to identify demographic data regarding our customers.
We will also collect personal information from you when you provide your personal information to us, such as by setting up a user account and password (including in order to become a member of jmichaels or any jmichaels Affiliates), logging in as a registered user of the Site, providing information in your account(s), communicating with us by telephone, e-mail, or otherwise or if you complete an entry form to participate in a contest, promotion or survey, whether online or at one of our retail stores. As a result of these actions, you might supply us with personal information, such as your name, date of birth, e-mail and postal addresses, telephone number(s), credit card information, product interest information and financial information and in certain circumstances, your opinions and individual preferences. We may also maintain a record of your product interests and acquire information about you from other present and future jmichaels Affiliates.
In light of the importance of protecting children's privacy, we do not intend this Site for child audiences, and we do not collect, process or use on our Site any information relating to an individual whom we know to be under 13 years old without the prior, verifiable consent of his or her parent or other legal representative. If a parent or guardian discovers that his or her child has provided us with personally identifiable information, such parent or guardian has the right, upon request, to view the information provided by the child and/or to require that it be deleted from our records. In such a case we ask that the parent or guardian of the child contact us at customerservice@jmichaels.net for such purpose.
HOW IS MY PERSONAL INFORMATION USED?
In order to better serve you, we may combine information you give us online, in our stores, by telephone or in writing about your product interests. We may also combine these with readily available demographic information in order to enable us to communicate with you, by e-mail or otherwise, about our products, services, surveys, promotions, special offers, and contests. We also collect this information in order to:
(i) Process your order and answer questions about the status of your order;
(ii) Send you or your friends, relatives, and associates, products that you have ordered;
(iii) Maintain contact with you and provide you with ongoing personalized service and help us to better understand and respond to your needs;
(iv) Develop, improve and market our products and services and manage our business;
(v) Compile information related to loyalty and earned rewards points you may be entitled to in respect of your on-line and in-store product purchases; and
(vi) Help us to meet applicable legal and regulatory requirements
We also use this information to measure interest in the various areas of our Site, to ensure that links on the Site facilitate easy navigation and to help make the Site more interesting and informative. Except as described below, any personal information that we disclose to third parties is done in the aggregate on a non-personally identifiable basis and is used primarily to identify demographic data regarding our customers.
TO WHOM MAY MY PERSONAL INFORMATION BE DISCLOSED?
We will not disclose your personal information to any non-affiliated third party without your prior consent, other than as provided below:
We may disclose your personal information to any jmichaels Affiliates, so that it may communicate with you (whether by e-mail, telephone, post or otherwise) and provide you with promotional materials and additional information about its products, services, promotions and special offers that may be of interest to you, or collect and use that information subject to and for other purposes contemplated by this Policy.
In the event of a sale of all or substantially all of our business or another similar transaction, we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating and/or effecting a proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy.
We may transfer personal information to non-affiliated third parties for processing on our behalf pursuant to agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information. These third parties are only provided with the personal information necessary to perform their specific service. You acknowledge that, in the event that a third party processor is located in the United States, your personal information may be processed and stored in the United States and that United States federal or state governments, courts or law enforcement or regulatory agencies may be able to obtain disclosure of your personal information under the federal or state laws of the United States.
We reserve the right to disclose your personal information as required by law, in response to legal or regulatory process and law enforcement requests to government authorities that have asserted a lawful right to access such information, to our legal counsel, or as necessary to protect the property, interests and rights of jmichaels and any jmichaels Affiliates.
HOW DO I EXERCISE MY CHOICES ABOUT RECEIVING PROMOTIONAL COMMUNICATIONS?
If you prefer not to receive promotional information from us or other jmichaels Affiliates, please let us know by or writing us at: jmichaels 80 Galaxy Blvd., Etobicoke, Ontario, M9W 4Y8: jmichaels Customer Service Dept.. You may also opt-out of receiving such promotional information by sending us an e-mail at customerservice@jmichaels.net. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. It may take up to two (2) weeks to process your postal mail request, during which period you may continue to receive communications from jmichaels and jmichaels Affiliates.
WHAT ARE "COOKIES" AND HOW DOES JMICHAELS USE COOKIES ON THE SITE?
Cookies are small data files that a website stores on your computer's hard drive or in random access memory when you are viewing the website. They keep a record of your preferences making your subsequent visits to the website more efficient. In certain cases, this information is only kept during the session and is deleted when you close your browser. In other cases, the information is stored on your hard drive and, upon your next visit to the website, the cookies are used to recall such information. Cookies may store a variety of information, including, a unique user ID that can be used to track the pages of the website you have visited and the number of times that you view a particular page or other item on the website, login or registration information, your preferences and your purchase history.
We use cookies in order to improve your online experience. Your cookies help us keep track of your interests and, if you are a registered customer, your cookies allow us to recognize you when you return to the Site. If you register on our Site, your cookies also help us to monitor and maintain information about your use of our Site. If you have not registered with us, your cookies may be used in order to monitor and maintain non-personally identifiable information about your use of our Site.
The use of cookies is a common practice adopted by most major websites to better serve their clients. Most internet browsers are designed to accept cookies, but they can be easily modified to warn you each time a cookie is being sent or to block all cookies. This is done through your browser settings; see your browser's help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. You should note, however, that without cookies, some of the Site's functions will not be available, and you will lose some of the benefits of the Site as, amongst other things, we will not recognize you as a past visitor or a registered user.
HOW CAN I ACCESS OR CHANGE MY PERSONAL INFORMATION OR WITHDRAW MY CONSENT, OR MAKE INQUIRIES OR COMPLAINTS IN RELATION TO THIS POLICY AND JMICHAELS'S PRIVACY PRACTICES?
You are entitled to request access to, and, if necessary, correction of your personal information collected by us. In order to make such a request or if you have any questions about or to make any complaint in relation to this Policy and Jmichaels's privacy practices, please contact our privacy officer by writing to:
customerservice@jmichaels.net
or
jmichaels
80 Galaxy Blvd.,
Etobicoke, ON, M9W 4Y8